Submit a request

Select your request from the drop-down below and enter any additional details in the description box. If you require technical assistance or need to report a bug, please mention the steps taken by you to replicate the issue in the description box below. You can also upload screenshots in the attachments section below.

Select your request from the drop-down.

Select your request from the drop-down.

Select your request from the drop-down.

List the device make and model that you downloaded the app on (example - Iphone 12 Max)

Go to your device settings and enter the software version

To check the app version for ARitize installed on your device, click the two bars on the top left hand corner that expands into a menu. You will find the app version located at the bottom in the menu options.

To check the app version for AiR Show installed on your device, click settings icon located in the upper right corner of the event page

Look for the app version located at the bottom of the landing page or home screen

Example - 'Lobster portal'

Name the experience your inquiry is about

Enter the QR code along with the name of the experience your trying to access

Enter either Yes or No

Example - PC (Desktop) : Windows or Mac, Smartphone: Android, Iphone or Windows, Tablet

Examples - Google Chrome, Firefox, Safari, Internet Explorer, Microsoft Edge

Please describe your issue and provide additional details.

Enter the name of your show

Add file or drop files here